Phone Interviews

Telephone screening is a cost-effective way for employers to narrow the pool of applicants to a short list.   A recruiter or division head may call you to chat one-on-one on the spur of the moment or to schedule a more formal discussion with several colleagues at a later time.  While you are on the job market be prepared to take such calls at any time, including evenings and weekends.  Stay “on your game” and be ready to make a good first impression.  Keep organized materials close at hand for speedy recall, and do not be afraid to reschedule the first conversation if the call comes at a bad time (or if the telephone reception is bad).  This pertains especially to cell phone users.

Following are general tips for phone interviews:

Before the Call

• If your line has “call waiting,” disable it. 
• Take the call in a quiet place with no background noise or other distractions.
• Have your materials handy for easy reference.
• Prepare questions in advance, and have your list by the phone.
• Be prepared to take notes (with pen and paper—the sound of you furiously pounding on your laptop will probably not impress).
• Have drinking water close at hand.
• Many job candidates feel that dressing for the part during a phone interview helps them project confidence and professionalism.

During the Call

• Do not use speakerphone.
• Jot down the name/s of the person/people interviewing you.
• Speak clearly and slowly.  If you are soft-spoken, you may want to raise the volume of your speech slightly. 
• Convey your interest and enthusiasm about the position.  Smiling while you speak helps you sound more positive and confident (you may feel silly, but no one can see you).
• Do not ramble.  It is more difficult on the phone to gauge the attention and interest of the people you are speaking with, because you cannot see them.  Keep your responses concise.
• If anything is unclear, ask the interviewer to repeat or rephrase. 
• Offer to send additional information or supporting documentation at the end of the call, if appropriate.
• Close by reiterating your interest in the position and ask about the next step.
• Send a thank you letter after the interview.