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How To get Help in the New SIS

Best Online Help

Local Experts/Key Contacts

Audience Group Name What can they help me with Name & Phone Number
Undergraduate and Graduate School, Faculty and Staff Local Experts Security Questions: require new role or cannot do or view what should be able to do with role Rachel Most, 4-8874
Ron Dimberg, 4-3881
  Reporting Contacts Assist with the creation of queries using Discoverer Plus Sherry Bullock, 4-3350
Meredith Burke, 4-3353
Christopher Hamilton, 2-4530
Jennifer Holloway, 4-6971
Rachel Most, 4-8874
  Core Readiness Group

Procedural questions and issues
General questions and concerns

Rachel Most, 4-8874
  Wait List/Permission List Questions

"How to" regarding wait list & permisson list
Ad Hoc Permissions
Note: To create a permission list when your class if close to full or full send an e-mail to Be sure to include your name, the class mnemonic, number and section number.

 Rachel Most, 4-8874
  LSPs Access Issues
iKey Issues 		Sherry Bullock (ASU), 4-3350
Aron Teel (ASG), 47294
Gail Moore (ASG), 46744
  Administrative Support Processing paper course action forms
Processing drops adds
Quick enroll		 Sharon French, 4-8864
Sherry Bullock, 4-3350
Judy Mitchell, 44956
Stacy Sties, 2-4763
Katherine Shiflett, 4-6508
Glenda Notman, 3-4041
  Class Scheduling

Errors in the class schedule
Room changes

Undergraduate, Enrolled Students College Registrars Transcripts and AR reports
Assistance with the coding of exceptions 		Judy Updike, 4-8867
Sharon Marsh, 4-4276
Lifting Advisor Holds for Undergraduate Students Director of Advising
Note: Faculty advisors can lift the advisor hold for their advisees through the Faculty Center.
 Lifting Holds for Students who are not your Advisees:
Students will need to bring a note signed by the advisor to the department office (majors) or to Monroe Hall (non-majors) documenting that they have been advised.		 Rachel Most, 4-8874
Graduate Admissions Graduate Office Applications of prospective graduate students

GSAS Staff, 4-6740
  Graduate Office Departmental awards and aid Lloyd Banks, 4-3919
Brenda Davis, 4-6742
  Graduate Office Academic records of current graduate students
Milestones		 Rita Swain, 4-6741
Ron Dimberg, 4-3881

Resources

Resource Purpose Source
Online help Help with SIS functionality while an administrative user is in the system “Help” link at top right of SIS component/page
Training materials On-line access to training materials http://www.sis.virginia.edu/adminusers/functrngtable.html
Help from portal Help Center link
Links to “how to” information “just in time”		 https://sisuva.admin.virginia.edu/epprd/signon.html(beginning 3/16, best to reach this via the ISIS/SIS link on the UVa homepage, where students and faculty will be directed to ISIS or SIS, as appropriate.)
Faculty Center Demo How to navigate within the Faculty Center http://www.sis.virginia.edu/fcdemo/
Navigating the Faculty Center
(Faculty Guide) 		Instructions on how to complete faculty functions within the SIS Available as printed brochure or as a PDF. You can print the full version and/or topic-specific information. Available online at:
PDF document icon http://www.sis.virginia.edu/fcusers/facguide/FacultyGuide.pdf (.pdf)
Student Center Demo How to navigate within the Student Center http://www.sis.virginia.edu/scdemo/
Navigating the Faculty Center
(Student Guide) 		Instructions on how to complete student functions within the SIS PDF document icon http://www.sis.virginia.edu/StudentGuide.pdf (.pdf)
4-HELP Help phone calls; triaged to appropriate office Effective date TBD
SIS access website Request SIS access http://www.sis.virginia.edu/adminusers/sisaccess.html
Course Renumbering Crosswalk Look up old course number and match to new course number http://www.virginia.edu/registrar/search.php
University Registrar For questions related to academic policies, course catalog, schedule of classes, assignment of instructional space, or class rosters 924-4122
Student Financial Services For information related to financial aid, tuition, student bills, and other student finance questions 982-6000
Office of Admission For questions about undergraduate admission 982-3200
ITC For Internet access and computing IDs 924-3731