Frequently Asked Questions

What is my password?

We use Eservices account passwords to login and edit web pages using either Contribute or the ICMS.

1. If you have not yet created an Eservices account, or are not sure what your password is, create or change your password.
2. If you have already established an Eservices account, you can confirm or check your Eservices password.

I have a website project. How can the Arts & Sciences Communications Web Team help me?

Arts & Sciences Communications can assist with a variety of web projects. Read more at our Web Projects page for find out how to start.

How do I get permission to edit webpages?

Editing permission is managed by the Arts & Sciences Communications office in response to departmental requests. To request editing permission you will need to:

1. Contact the content steward to request editing access permission.
2. Request that the content steward contact A&S Communications using our Contact Us form to setup a new content editor. The content steward will need to include:
   1. Content editor name, title, e-mail address and phone number.
   2. A list of URLs of the webpages the content editor will need to edit.
   3. Any applicable beginning or end dates (for example, if the content editor will only need access for a certain time period).
3. A&S Communications Web Team will set up your user account and contact the content editor via e-mail.
4. You will receive an e-mail with account information and connection instructions.
5. Log in using your Eservices user ID and password.

I used to be able to connect using Contribute, but I can’t anymore. What should I do?

1. Remove existing Contribute connections.
2. Set up a Contribute Connection.

We have some forms we need to update on the website. What do we need to provide?

An updated source document in either a Microsoft Word, EPS, or PDF format, or the existing source document with a description of changes to the form will need to be submitted using the the Contact Us form or via e-mail to .

Do all forms need to be fillable PDFs?

We recommend that all new forms be fillable PDFs, as these are easier for applicants to fill out and they can print a form that is typewritten (as opposed to handwritten).

What services are provided to the Dean's Office, College, Graduate School and other A&S administrators?

See our list of services.

What services do you provide for departments and programs?

We generally try to support departments and programs with their requests and questions. There are a variety of services at the University which departments and programs can use - our office can help guide you to those services or recommend vendors who specialize in web design and programming.

What are the benefits of hosting a website using the Arts & Sciences website template?

See our hosting benefits.

How can I stay up to date on the latest Arts & Sciences Communications Web Services changes?

See our web service changes.

I have some audio, video or other media that I'd like to use on my site. Can you help me with this?

A&S Communications Web Team can help you add media to sites that we maintain. Additional information about adding audio, video or other media is available at U.Va. Podcasts.

How can I update content immediately?

Use the Contact Us form and include the relevant information possible, such as the URL, description of problem, and new information for update.

Emergency updates are classified as having the need to modify text or images that reflect inaccurate data involving event dates, deadlines, and incorrect images. To decrease the update time, please provide as much information as possible regarding the problem and your contact information. The Web Team will respond to the emergency in a timely manner and provide the client regular updates.

How can I make suggestions for new features or graphics, or report a problem?

We appreciate your input regarding the Arts & Sciences website, as it helps us make a better website. Please submit your questions or suggestions using the Contact us form.

Additional Resources

What services do the LSPs provide?

The LSP Program is an alliance between ITC and computing professionals serving departments throughout the University. Through certification-directed training, high-level access to ITC resources and services and regular liaison activities, Local Support Partners are provided with important tools to help them be more successful in their departmental computing roles. ITC's Departmental Computing Support team and many other support resources of ITC are available to assist with information technology needs and problems as they arise within the LSPs' departments.

Who is my LSP?

More Information on LSP's and LSA's can be found in the LSP Information Center

When do I call the LSP and when do I use the "Contact us" web form?

The Contact us web form is designed to allow users the option of providing feedback on site design, features and content. For issues with not related to the website, such as desktop support and other needs, contact your LSP.

Additional Training Resources

• Photoshop
• Dreamweaver
• Macromedia Fireworks
• Netg Learning
• ITC training
• ITC Netg web training
• Contribute Training Video
• ITC Web Development