Privacy Policy

Notice

This notice applies to all information collected by or submitted to the University of Virginia Arts Box Office through its website, via phone, by mail, or in person, including, but not limited to, information related to your past usage of the Arts Box Office products and services. The University reserves the right to amend this notice at any time without notice.

Because the Arts Box Office is part of the University of Virginia, the box office system and patron service software we use is a shared University resource. The system is shared by four primary University parties: Department of Drama, Heritage Theatre Festival, McIntire Department of Music, and the Virginia Film Festival. Each of these has limited access to accounts originating at the others. Various other groups may also elect to sell tickets through the Arts Box Office. We will not provide any personal information to any organization not serviced by the Arts Box Office. We are committed to maintaining the highest level of privacy practical.

General Information

You may visit and browse our website as often as you like without logging in and no personal information about your visit will be collected. If you visit our website simply to browse, we may collect general information about the way in which you use our website, including, but not limited to, the time and duration of visit, type of web browser used, the operating system you are using, your IP address, and the websites from which you linked to us. We may also note how you use the websites by recording site traffic patterns and click streams. We do not associate this general information that we collect with any personal information, and we do not otherwise monitor this information on an individual basis.

Personal Information

The Arts Box Office collects personal information when you make a purchase or a contribution, register, request information on our products and services, or contact the Arts Box Office with a question or suggestion. Depending on the nature of your interaction with the Arts Box Office, we may ask you for information such as your name, phone number, physical address, email address, and credit card information including expiration date and billing address.

The Way We Use Information

Your personal information may be used by the Arts Box Office to fulfill your requests for products and services, contact you, and conduct research. In addition, when you make a purchase to a performance, the Arts Box Office may provide the producing organization with information regarding your purchase. This information may include, but shall not be limited to, your name, address, telephone number and email address, as well as details of your purchase, which may include, but shall not be limited to, the date you purchased your tickets, any offer you responded to, the locations of your seats, and the dollar amount of your transaction. Your credit card information will never be shared with any organization.  The Arts Box Office does not monitor or control the privacy policies for these other organizations.

Any emails sent to you by the Arts Box Office offer you the option to be removed from the emailing list. You may request to be removed from our mailing or phone list at any time. Also, you can edit personal information in your account with us, specifically your name, address, and phone number.

Hyperlinks to Other Websites

The Arts Box Office website may contain hyperlinks to the sites of third parties. These hyperlinks are provided as a service to our customers for informational purposes only. However, the privacy policies of these third-party sites, such as the types of information collected and the use of the collected information, is beyond our control.

Our Commitment to Data Security

When we transfer and receive certain types of sensitive information such as financial information, we route visitors to a secure server for the transfer of data. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.

How to Contact Us

Should you have other questions or concerns about these privacy policies and practices, please call us at (434) 924-3376 or send us an e-mail at .